FAQ'S
Welcome to our FAQs section! We're thrilled that you're here and eager to help you find the answers you need about our amazing products and services. We've compiled a list the most frequently asked questions, but if can't find what're looking for, just let us know and we'll be more than happy to you!
How to book?
The best way to book with us is by filling out our booking form. You can also contact us via email info@mykaluh.com. After deciding the date of your event, you will be asked for a security deposit in advance.
Payment will be due in full 3 days before your scheduled event.
Why are facepaint, slime, confetti, sharp objects not allowed in the area?
Face paint, slime, confetti, glitter, crayons, and anything that could damage our equipment is PROHIBITED, including food and drinks.
Anything else that damages our equipment that is not mentioned here will result in extra expense as the equipment will need to be replaced and the lessee will assume full responsibility.
Is the equipment safe?
Yes, our equipment is extremely safe, however you have to know that this equipment gets very hot, especially in the summer, it is recommended that the equipment is located in a warm area.
Refund Process
The security deposit is NOT refundable.
NO refunds will be made on cancellations less than 7 days before the event.
NO refunds will be made after the installation of the equipment has been made
No refund will be made in case of rain or severe weather, the deposit of the event will be destined for a new event on a new date of your choice.
Do you need an adult to supervise children while they use the equipment?
Yes, we do. It is extremely important that an adult is in the soft play area (ball pits, bounce houses) with the children. Although our equipment is extremely safe, the kids will be kids and adult supervision is necessary at all times.
Do you have delivery fee?
Yes, we have delivery fee, depending on the distance of your event you will be charged a specific amount.
When should I book?
As soon as possible, we can always try to find a space for your celebration, but it is better to make sure in advance that we will be available on the date you want.
What happens if the equipment is damaged while at my event?
A contract must be signed prior to each event in which both parties agree that if any equipment is damaged during your event, the full amount of the damaged equipment must be paid.
What happens if there is severe weather?
In case of severe weather: we will not setup outdoors, it is recommended to have a second option, an indoor space where to locate our equipment, if it is not possible then a rescheduling will be made for a new date in which we are available. Your deposit will be applied for your next event.
How long can I use the equipment?
All our equipment has a duration of 4 hours in each event, if you want to add more time you must pay $50 for each extra hour.
Do you clean your equipment after an event?
Of course, after each event we clean and disinfect each of our equipment with the best and safest products.
How long does it take to install the equipment?
Depending on the size of the equipment the installation duration can last between one or two hours, if the equipment is smaller, it can be 30 minutes or less, at the time of collecting the equipment it takes a little more time.
What Our Clients Say
Meghan Vonghig
Wow, I was really impressed with the play equipment from Kaluh! It was not only super cool and fun for the kids, but also very safe and secure. I highly recommend it for any event or party!